Principle of technical problems

(English translation*)

It is occasionally possible that you encounter technical problems while visiting our website. We have put together some helpful tips for this case.

We strive to ensure the functionality of the LastDraw marketplace around the clock. However, there are events that affect trading at LastDraw or lead to system failures, such as: power outages, but also natural disasters.

If this check shows that the website is working normally while you are still having problems, the next thing you can try is clearing the cache and cookies. How you have to proceed depends on the browser used. Please select the link for your browser below for further instructions:

• Microsoft Edge
• Mozilla Firefox
• Apple Safari
• Google Chrome

Recommended Browsers

Most browsers can easily access LastDraw. However, if you are using an older browser version or an unsupported browser, the web pages may be very slow to display and some features and options may not be available.

Here is a list of supported browsers and links to download:

Further information

What is a system error?

• A system error occurs if, due to an unforeseen system malfunction, no bids can be made for items or items can not be purchased at a fixed price.
• It is at LastDraw's discretion to decide whether to treat two system errors that occur in close succession as one error.
• Offers that ended before a system failure are usually not extended.

What is a bug in the search function?

• The search function is faulty if the search cannot access the offers due to an unforeseen malfunction.

Announced Maintenance

Work LastDraw has planned and announced times during which certain functions are not available.

Note: Offers that end or are otherwise affected during this period will not be extended.

*This translation is provided for the Customer’s convenience only. The German language version, not the translation shall be legally binding on the Parties. The German language version and not its translation(s) will govern in the event of a conflict between the German language version and a translation.